Frequently Asked Questions

Thank you for visiting the pipefitter.com web site. We hope that you are enjoying the site and finding it easy to navigate. For more information about doing business with us, click on the links below to access answers to "Frequently Asked Questions." (FAQ) If you need more information, call us or use the contact page. Can I trust you? How do I place an order? How do I place a secure order? Will you ship me COD? How soon will my order ship out? What is the cost of shipping? Is expedited shipping available? Are there any other cost? How will my order be shipped? How do I determine shipping cost outside the United States? Do you accept any other currency except US funds? What payment options are available to me? How can my company establish an account with pipefitter.com? Is the information secure that I send on your site? How may I e-mail you? What is your return policy? Can I trust you? Trust is a simple concept. Can you trust us to do what we say we will do? The answer is yes. We have been doing business the way we like business done for eighteen years and will continue that way. The internet has made it easier for our customers to find us but hasn't changed much else. You can also trust us not to take advantage of you if you make a mistake on the order form. We have had a couple of people frantically calling and e-mailing us after mistakenly putting the price in the quantity field. We will e-mail you before we ship if your order looks incorrect. [Return to top of page] How do I place an order? There are several ways to place your order: On-line: You can order products on-line 7 days a week, 24 hours a day via a secure on-line server. Please be sure to double check the information you type in (address, credit card #, etc.) to assure accuracy. Fax: Go to the order page and fill out the form. At the bottom of the page, click the print button, then the submit button. A filled out order form will appear on your screen. Print that out on your home printer. If you prefer not to provide your credit card on the order form online then write it on after you print out the form. Our fax # is (910)592-9266. Phone: If you are calling from within the continental US, you may dial our toll free number (1-800-462-6487) to order. If you are calling outside the continental US, you may reach us at 910-592-1310. Please have your credit card information ready when ordering by phone. If we are on another line or away from our desks, please leave a message on our answering machine. As a general rule, we call back within an hour. We have regular east coast business hours but generally take phone orders anytime from around 7:00 AM to 9:00 PM Eastern Standard Time. Sometimes we're here earlier, sometimes we're here later and sometimes we're not here at all. Leave a message, we'll be back soon. Please remember that unless you are a company which has already established an account with us, you must use a credit card (Visa, MasterCard, Discover, or American Express) for us to process your on-line order. Mail: You may also mail us a personal check, certified check or money order. Our mailing address is PO Box 953, Clinton, NC 28329-0953. Please make check payable to Construction Trades Press, LLC. As a general rule, we can process an order which contains a certified check or money order quicker than a personal check, It generally takes up to 5 days for an out of state check to clear our bank. You may electronically wire transfer funds to our bank account. Please contact us by using our contact page or by calling 910-592-1310 for our account information to initiate a funds transfer. All bank transfer fees (fees at your end and ours) are the buyers responsibility. [Return to top of page] How do I place a secure order? Go to our shopping cart by clicking the catalog link below. [Catalog] [Return to top of page] Will you ship my order COD? No, COD cost too much. [Return to top of page] How soon will my order ship out? Orders generally ship out by the day after we receive the order. We try our best to keep adequate stock in house: However, occasionally we have to back order an item(s). If an item is back ordered, we ship the back-ordered item out the same day or the day after we receive our stock shipment. Of course, there is no extra shipping charge to you for the back order. |Return to top of page| What is the cost of shipping? The shipping charge for any one order in the continental US is $5.00. No matter how many books, tools or belt buckles you order, the shipping charge is $5.00. If you live outside the continental US shipping, e-mail us a list of the books and tools you want and your country so we can calculate what the shipping cost will be for your order. [Return to top of page] Is expedited shipping available? Expedited shipping is available. The charge is actual carrier posted cost plus $2.00. Sometimes when you place an order requesting expedited shipping, we may not immediately know the exact ship cost. Unless you request a specific shipper, we try to be cost effective when matching the request to the shipper. The shippers we use are: FedEx, UPS, and US Postal Service. Call us for a cost range for your expedited shipping request or we can e-mail you the actual cost. We try to get the best service for the best cost for our customers. [Return to top of page] Are there any other costs? A 6.75% state tax amount will be added if you are a North Carolina resident. NC companies must supply us with a tax exempt certificate to avoid being charged the 6.75% state tax amount. International customers may have a duty/tariff charged by their country customs office based on the total value. These fees are the buyers responsibility and are not included in the charges by Construction Trades Press, LLC. If you pay by Wire Transfer, there is a $20 charge to take care of an internal charge within the banking system. |Return to top of page| How will my order be shipped? Orders are generally shipped out by either UPS or US Postal Service priority mail. We look at each order individually and determine the best means of shipping. For instance: We are in North Carolina, so orders to let's say California are quicker with priority mail than UPS ground, so small orders will ship priority mail (2 to 3 day delivery time.) However, sending the heavier tools and multi-item orders are sometimes cost prohibitive with priority mail, so we ship those UPS. Another example is Virginia. Some parts of Virginia are in our next day range, so because of the speed of delivery, even small items may ship UPS. When you order on-line and/or give us a e-mail address, we e-mail you to let you know when the order shipped out, by what means and when you should expect to receive it. When you phone us to place an order, we try to give you the same information. [Return to top of page] How do I determine shipping cost outside the contiguous United States? The charge is posted shipping cost plus $2.00. Naturally international shipping cost more and is based on weight and destination. Our preferred ship method when available is US Global Priority. However, on occasion we have found that Federal Express is preferable. Please contact us to determine the exact shipping charge before sending a check, money order or wire transfer (Add $20.00 for all Wire Transfer amounts) as all international orders must be prepaid before shipping. We will notify you via e-mail the total amount of your order including shipping when supplied an e-mail address. Duty/tariff customs charges and bank charges are your responsibility. We communicate internationally by e-mail. Please don't ask us to send international faxes or make telephone calls. One fax or call often will cost more than any profit we might make on an order. [Return to top of page] Do you accept any other currency besides US funds? No. Funds conversion and bank charges are your responsibility. Credit Card orders are easier because the money is converted automatically by the credit card company. Payment for international orders over $100 must be made by wire transfer. [Return to top of page] What payment options are available to me? Payment in US funds only. (Please do not send cash.) We accept: MasterCard Visa American Express Discover Money Orders Company Check Personal Checks - Please be aware that personal checks must clear our bank before we ship orders out. Certified Checks Cashier's Check Electronic Wire Transfer (Bank transfer fees are your responsibility) Please contact us by using our contact page for our account information to initiate a funds transfer. [Return to top of page] How can my company establish an account with pipefitter.com? If you are a US or Canadian company that would like to establish an account with us, please mail or fax us your company's credit or trade reference information. Our mailing address is: Construction Trades Press, LLC PO Box 953 Clinton, NC 28329-0953 Our fax # is 910-592-9266. [Return to top of page] Is the information I send secure? When you do tell us something, we keep it to ourselves. The security of order page is the best around. [Return to top of page] How may I e-mail you? Visit our contact page. [Return to top of page] What is your return policy? We want you to have the books and tools you need. If you are not satisfied with the product received from us, please call or email us within thirty days for a Return Authorization Number. If the product is returned in saleable condition, we will refund your purchase price. (Part of saleable condition clause means that you have not etched your initials in the tool or written in the book.) The exclusion to this policy is the computer program, Fishmouth Computer Calculated Measures - (C101). We cannot take returns for this program once you have broken the seal. [Return to top of page]